Oyo Rooms — Money got deducted - No booking id generated - Need refund

Hi oyo, i've booked a room on oyo app and proccessed the payment thorugh UPI (gpay) post payment when i switched back to oyo app there was no booking id generated against the payment, now when i requested oyo customer care about this they are clue less becuase to debug this they need to have booking id as per them now this is a very helpless situation to be. Please help me with the refund. Sharing the transaction details below. Would also suggest to have a standard SOP against this common failure case.