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[Resolved]  Oyo Rooms — Money not refunded after cancelling the booking

Address:The Biztel 4th floor Ojas mansion, Fraser Rd, near Vishal Mega mart, Patna, Bihar 800001

I booked a room on 23/10/22 for 25/10/22 but for some reason I had to cancel it. As per the cancellation policy of the hotel, if I cancelled my booking before 9:00 am then my money will be refunded so I did cancel my booking on 25/10/22 at 7:00 am but still the hotel has not refunded my money. The total amount was Rs. 1071
I therefore request the oyo customer service to kindly look into the matter and take the necessary actions.
Thank you
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Dec 22, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Oct 26, 2022
Updated by Mansi Chhatrshal Booking ID - W8ZT3416
Reception no. - [protected]
Verified Support
Nov 05, 2022
OYO Rooms Customer Care's response Hello Mansi, we would like to acknowledge that we have received your request, we will be reviewing your concern and will get back to you soon with an update. Your patience is highly appreciated.

Thanks
Team OYO
Verified Support
Nov 21, 2022
OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO
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Hello Mansi, we would like to acknowledge that we have received your request, we will be reviewing your concern and will get back to you soon with an update. Your patience is highly appreciated.

Thanks
Team OYO
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