[Resolved] Oyo Rooms — money not returned till now...

Monsoon Bhuyan

from Barpeta Road, Assam

Address:

781014

Sir we booked hotel samrat (Oyo 12268) at shimla for 19 oct 2018 and for 2 nights... At first we booked 7 rooms for 18 people and the price we paid was 26784... But due to some difficulties and issues our 5 members couldn't go... And we made a slight change and booked 5 rooms for which our price became rs19218... Its been more than a month our money (Rs 7566) has not been returned... Sir pls check and give us the reply as soon as possible otherwise action will be taken...
Ps-i have pdf of the reciepts... Pls tell us where to attach...
Booking id - qwsc8760

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Dec 27, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this.Appreciate your patience and understanding in this regard.

Regards
Team OYO

Nov 26, 2018

Updated by Monsoon Bhuyan are u all reviewing it?

Verified Support

Nov 26, 2018

OYO Rooms Customer Care's response Dear Guest,

As discussed, our team had a word with you and hope we were able to help you. We apologize again for the unease and hope to serve you in the future.

Regards,

Team OYO

Nov 29, 2018

Updated by Monsoon Bhuyan till now we have not received the money... we were asked to contact the accounts officer but we are not able to contact me... pls solve this problem as soon as possible

Nov 29, 2018

Updated by Monsoon Bhuyan *we are not able to contact him