Oyo Rooms — more than 10 days and refund still not received

1) 28th feb, 2:55 pm: i am informed by the oyo guest experience manager monika that they cannot refund my payment to source and i have to submit my bank account details.

She also tells me that they have initiated my refund - i don't know what that means as i haven't provided my bank account details yet.

2) 10 days later - i speak to mr. Sanjeev who tells me that the refund has been processed to source and i should wait another 7 days for it.

I have never had to wait for more than 5 days for an online refund and it's already been 10 days now. Clearly oyo is doing something with my money.