[Resolved]  Oyo Rooms — my amount is not refunded...

My booking id is mybc3571. I booked hotel in last month. But the hotel is under maintenance so my booking is cancelled by me. After one month i don't have to receive my refund amount.

My booking details:
Dear arul selvan, we look forward to host you for confirmed booking mybc3571 at oyo 14261 tanzanite inn.. Check-in: 27th sep, 12 pm onwards, check-out: 1st oct till 11 am, no. Of rooms: 2 deluxe (3x) rooms, number of guests: 5 adults,, hotel name: tanzanite inn, address : 12, vilpatty pirivu, vilpatty post, kodaikanal, map link : http://bit.ly/2Htui8N hotel reception: [protected] *t&c - every guest must carry an original govt. Issued address id proof (Pan cards not valid).
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Nov 30, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 30, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Verified Support
Oct 30, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Verified Support
Oct 30, 2018
OYO Rooms Customer Care's response
As checked our team connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance.

Regards
Team OYO
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