[Resolved] Oyo Rooms — my amount was not refunded even though fault is with oyo

Satish0863

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh, 500073

Hi, i am satish. I am writing this complaint as my money was not refunded by oyo even though fault is with them. I booked a room in oyo on 10 nov 2018 with booking id ojxg5921. When i went to the hotel, hotel management did not allow me to check in. Hotel did not tell the reason and asked to speak to oyo only. The same was informed to oyo customer care and the complaint i. D is 10687692. So, i cancelled the room as i have no option and informed to oyo. I did not get any refund back.

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Dec 14, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Nov 13, 2018

OYO Rooms Customer Care's response Dear Guest, We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in near future. If, you need any further assistance please let us know.

Regards
Team OYO