[Resolved]  Oyo Rooms — my booking in hotel ridhhi sushi indore on 30 dec 2019 vzlg0486

Address:Behind Shell petrol pump, 560067

Horrible and dangerous to use oyo. I got confirmed booking with "riddhi sidhhi, indore" with full amount paid in advance.

I was planning to check in with my family and my train was late. Got rude call from hotel ridhhi sidhhi @8 pm saying my booking is no more exists.

Somehow called oyo help desk and managed booking in gulmohar regency staff was kind enough to pick us up at 2 am but hotel room was in pathetic condition, bathroom was badly maintained.

This was my first experience using oyo and i will never recommend anyone to use. Your confirmed booking can be cancelled last minute and you can be on the road.

If i was having little time, i would have logged a police complaint against hotel riddhi sidhhi and oyo for cancelling my confirmed booking and put me and my family on road.

I am giving couple of stars just because without which system was not accepting this post
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Feb 5, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2020
OYO Rooms Customer Care's response
Hi, we condemn such experiences for our guests who stay with us. We want the absolute best experience for guest. Kindly share with us your details so that we can make up for your aggravation.
Regards,
Team Oyo.
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