[Resolved] Oyo Rooms — my booking is shifted to a hotel which I cannot afford

Chandan Prakash Jha

from Bengaluru, Karnataka

Address:

Bangalore Rural, Karnataka, 562123

Gnum7321... I booked my hotel in 11448 rs. A month ago.. But suddenly when 3 days left to check in my hotel got shifted to another hotel we the tarif is 41000.

C the difference my budget was 11448 and they shifted to hotel for 41000 after that i am calling customer care 10 times a day they are telling to hold it may take little long time and i will be on hold for hours... But no response... This is the way oyo treats a loyal customer... My amount is not refunded and i cancelled my trip

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Jan 26, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

OYO Rooms Customer Care's response Hi, We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Kindly give us some time to get it checked.

Regards
Team OYO

Verified Support

Dec 26, 2019

OYO Rooms Customer Care's response Hi, our team looked into this and communicated the needful. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.

Regards,
Team OYO