[Resolved]  Oyo Rooms — My hotel was shifted without informing me till the time of my check in - full payment been done a month back

Address:	New Delhi, Delhi, 110075
Website:	www.oyorooms.com

I have done my booking of 3 luxury rooms in Tiger groove resort- Village Kyari, Ramnagar Jim Corbbett through OYO Rooms ( 2 rooms were booked on 6th September - Booking No. MOTY8219 & 1 room was booked on 16th Sep Booking No. CDQZ3214. I have done the complete payment of all these rooms before hand. Check in date - 22nd October & Check out date 24th October. We were 5 adults and 4 Children in all.
I kept receiving OYO rooms messages ( till 24th October) booking confirmation with the details of the resort.( Tiger Groove which was booked by me). It was the Premium resort which I booked after complete gathering of information and reading the reviews.
The d day came- I am about to reach Ramnagar from Delhi, I got a call from the person from Tiger groove Resort that My booking has been cancelled from Oyo Rooms. I asked him to send me the contact person phone no. who was OYO Representative for Ramnagar. Mr. Sadiq- [protected]. I called him and told him that I have not received any message from Oyo room regarding cancellation of my booking, He said that they have already shifted my booking without even calling me and informing me because their contract with tiger groove is cancelled. and the messages I have been receiving must be a technical error. I requested him to re do my reservation in Tiger Groove he said that is not possible. Then I called OYO rooms customer care and asked about my booking status- and the executive again confirmed me that my resrvations are in Tiger Groove. I informed the executive that You people have shifted my bookings to some other resort and you rae not even aware of that. Then she arranged a call back from OYO Rooms reservations department who told me the same story earlier told by Mr. Sadiq that My bookings have been shifted to Corbett Aroma Park and they have no other option to change this now. I had to accept it and go to Corbett Aroma Park, which was nothing in comparison to Tiger Groove which I booked. OYO has taken my full money of Premium Hotel and send me to a mediocre hotel with no regrets at all.
It caused me a total disappointment and my whole trip was ruined.
I demand complete refund of my bookings- Rs 12496 (2 rooms) + Rs 7998 ( 1 room)= Rs 20494.
And the Trauma which I went through should also be compensated.
Regards
Rakhi Gupta
Delhi