I had booked a room in Shabby Inn Chennai through Oyo and payed 292 rs in Oyo but when i reached the hotel the owner told me to pay 400 rs extra because Oyo is always showing less and they can't provide that. I told them I have payed it and if you have an issue you take it up with Oyo and not with customers. Then told me to pay or you will have no room in an agressive manner i had no option and had to pay that 400 extra. When i tried to cancel it the time for me to get the full refund also went. This is a clear case of cheating from Oyo and they have to give me the full refund of that 400 i have paid and the issue should be solved between Oyo and hotel Owners. Please don't put customers in between this. I want my money back. When i called customer service of Oyo they were not responding. Please do something. And Oyo should respond and take action and give me back my money which you have taken by cheating.I am attaching the payment screenshot i did with the owner and also the booking i tried to cancel without any refund.
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 12, 2022
OYO Rooms Customer Care's response Hi, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest. Please be assured that the raised concern will be resolved at the earliest. ~Team OYO
May 19, 2022
Updated by Jacob125 No refund or response yet from Oyo even after I sent my bank details for refund
Verified Support
Jun 01, 2022
OYO Rooms Customer Care's response As checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us. ~Team OYO
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