[Resolved]  Oyo Rooms — No ac.. tv doesn't work. fan doesn't work.

Address:Amritsar, Punjab
Website:Hotel Sukhman International

Booked oyo room in amritsar. Got a booking at hotel sukhman international on queens road. The room looked too sabby. Tv remote wasn't working. Ceiling fan was not speeding up. On checking i noticed regulator is broken. Most importantly ac was not working. There is no remote and waiter told us that ac will work like that. Only switch needs to be on.ac was taking 30 degree automatically. It became a heater. The waiters tried to make us understand that acs work like that only. They didn't change the room. There is no window even. I have taken photographs of the room. Just horrible. We are never booking oyo rooms in future. This is just cheating customers. Thats all. Above all wrong attitude of hotel employees. While booking we didnt think much as we thought whole day we will be roaming out. Only sleeping at night is required ay hotel. So we just selected for all we needed is ac room to relax at night. We couldn't sleep whole night. Disgusting. I am unable to upload the photographs as it says 2mb is maximum.
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May 17, 2017
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 15, 2017
OYO Rooms Customer Care's response
Dear Mona,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
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