Oyo Rooms — No assistance for refund on humanitarian grounds

Address:	Ernakulam, Kerala, 682024
Website:	www.oyorooms.com

Dear Oyo,

I had done a booking for two rooms at Ooty on the 22nd of June, 2016. REF ID: EVFK8943. Early morning on 23rd of June, 2016, my father passed away and so I cancelled my booking and contacted the customer care to please provide me with a refund on a humanitarian basis, but apparently your policies state that no matter what, if you've paid your money, your going to lose it. I understand that you have a no refund policy but I'm begging you for a little bit of mercy. Please don't steal from me.

My dad was supposed to join me in this trip to Ooty, please don't let me remember him and get reminded of the day that you ripped me off completely.

I've tried talking to your customer support but they did not help at all. I'm hoping that you can help at this forum.