[Resolved]  Oyo Rooms — no lift in hotel for senior citizens and horrible rude staff

Address:

Mumbai City, Maharashtra, 400055

Booked oyo 3541 hotel galaxy annexe through oyo website on a non-refundable basis looking at fancy pictures of the hotel and facilities on the page. The page refuses to mention that there are no lifts in the hotel which is prerequisite for every building and hotel. Had booked the hotel for my parents who are senior citizens and who can't climb floors easily. The staff refused to help us and was extremely rude. The staff didn't even help in connecting us to the oyo captain when he saw we were struggling with the oyo call centre. The receptionist refused to take any responsibility for anything. This is absolute misrepresentation and we seek complete refund.