Oyo Rooms — No payment receipt received -multiple follow ups

Shaan91

from Bengaluru, Karnataka

Apr 29, 2022

Address:

Bangalore, Karnataka

I have made multiple calls and placed requests through chat to receive the payment receipt for my booking with Oyo with booking I.d SNRM0706.

I need the escalation manager to please get in touch with me immediately, I have spent a million efforts now trying to receive this and resolve for once and all. If not, I will be forced to take the issue to social media.

Horrible, horrible customer support. Have never seen anything this pathetic. They just kept cutting my call when I said I need to escalate this.

Please send the payment receipt to me immediately.

Was this information helpful?

No (0)

Yes (0)

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 02, 2022

OYO Rooms Customer Care's response Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Verified Support

May 03, 2022

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. ~Dia

May 04, 2022

Updated by Shaan91 Something is clearly amiss here- neither have I received a mail, nor a call. My mail address is dare.[protected]@gmail.com. Nobody even called me (you have my registered mobile number), by way of letting know if something was shared as well.

I don't understand what's going on here.

May 06, 2022

Updated by Shaan91 That's it- I am never taking an Oyo room again.