[Resolved] Oyo Rooms — No refund after cancellation

Muskan_g

Sep 23, 2021

Address:

Delhi

I booked oyo room on 15 aug through call in ujjain. Their employee didn't inform me about the RTPCR report needed for check in and hotel authorities denifoe chech in. I booked the room at 9:10am and caneclled at 9:25 am. I tried calling customer care for refund but they didn't reply and just end the call. I even tried mailing them regarding this but no response. I have paid rs: 2160/- for a room but they are refunding my money.

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Oct 28, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2021

OYO Rooms Customer Care's response Hi Muskan,

We are truly sorry for the experience, please share your booking details with us so that we can assist you in the best way possible.

Regards,
Team OYO

Sep 24, 2021

Updated by Muskan_g My Booking id: GQ8E6340. Here I'm attaching an invoice also, please checkout. I also got email regarding refund of just rs:607/
Why would I get refund of rs: 607/- check your call records it's not my mistake if your employee hasn't informed me about the RTPCR covid negative report needed to check in hotel. I want my full refund. Your customer care executives has mentally harassed me for about a month by not replying to calls after waiting for so so long. Seriously can't expect something like this from oyo.

Verified Support

Sep 26, 2021

OYO Rooms Customer Care's response Hi Muskan,

Thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.

Regards,
Team OYO