Oyo Rooms — No Refund as agreed from Oyo

Hi,

Due to check-in denied issues, I have asked refund from Oyo and they agreed in email and call that the paid amount Rs.5930 will be refunded. They asked me to wait for 7 to 14 days, but now it has been 18 days and refund has not been processed. Called customer care [protected] for more than 10 times. They do just transfer but the call was put on hold for several minutes and they disconnected the call, There is no proper response.

Filing the complaint with the below details. Please resolve this ASAP

Ticket ID: [protected]
Booking ID: JB6E9607
Check-in (dd-mm-yyyy): ${18.09.2022}
Check-out (dd-mm-yyyy): ${19.09.2022}
OYO ID: ${CHN080}
Booking Creation Source:KS_Android
Booking Status:CHECKED OUT
Property Name:OYO Flagship 32740 KB Residency
Property Code:32740

Was the request raised within 48hrs (Yes/No):YES
Cancellation or modification date on which it was requested:30.09.2022
Payment Mode: CC
Amt. to be refunded:5930
Total Payment made by the Guest: 7567.0 ₹
Reason for refund:EXTRA AMOUNT PAY FOR THE CHECK IN
Dispute Id:NA
Was the validation done from the PM/Stock (Yes/No):YES
Refund Policy:OYO POLICY
Refund Mode:NEFT
Dispute Adjusted (Yes/No):YES
Approved by Designation: akhil.[protected]@oyorooms.com
Approved by Name: Akhilac

BR,
Gnana Sivabalan K
[protected]