[Resolved] Oyo Rooms — No Refund for Cancellation

niitamehra

from Noida, Uttar Pradesh

Address:	Kullu, Himachal Pradesh, 175131
Website:	www.oyorooms.com

Being a brand name OYO Hotels, this type of service is not accepted from them. It’s really disappointing and frustrating that I have not received any refund amount.
It is regarding booking ID GFCE7894. My check-in was on 24th Dec’16, however due to some circumstances I have to cancel the booking on 21th Dec’16. I was charged full cancellation fees i.e. booking amount of Rs. 7, 894 which is really unacceptable.
As per the cancellation policy which is mentioned below, they should refund the full amount.
For bookings up to 3 rooms -
Cancellation Time Cancellation Fee

24 hours or more prior to check-in time Free cancellation (100% refund)

Please help me to get my money back.

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Jan 22, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

OYO Rooms Customer Care's response Dear Guest,
We're sorry to hear this. We have forwarded your complaint to guest support team and they will get back to you at the earliest. We'd appreciate your patience and understanding in this regard.

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Comments

niitamehra

from Noida, Uttar Pradesh

Hi Team,

I have received the refund from OYO Rooms.
Many thanks for working so promptly on my request.
I really appreciate your help.

Thanks,
Neeta

dheerajatc

from Pune, Maharashtra

I dheeraj booked a room booking id vqyt8914 for rs 1087. I have to cacel the booking due change in progrme. I got the sms that refund initiated for rs 1087 on[protected]. But till date i have notrecieved refund

dheeraj
[protected]