[Resolved] Oyo Rooms — no refund for room booking

Aravindha

Address:

560061

I had arrived at the OYO room 4802 on 27th Jan ( Cohin city Residency ) Booking no TXKO8401. The room here demanded more from what I had to pay i.e 977 Rs and when i called your customer care[protected], they responded saying that they could do nothing related to this.

I was forced to pay an amount of rs 1600 and the recidency manager told us that he will not book under OYO so that he can repeat this daylight robbery to other customers too.

I have never recieved any refund or any sort of feedback from your side.

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Apr 21, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2020

OYO Rooms Customer Care's response Hi Aravindha, this should not be happening. Thank you for bringing this to our attention. We have highlighted this to our concerned team. Please give us some time, we will have this rectified at the earliest.

Regards,
Team OYO

Verified Support

Mar 17, 2020

OYO Rooms Customer Care's response Hi, our team tried to contact you but was unable to reach you on the contact number provided. Please share the alternate contact details so that our team may contact you at the earliest.

Regards,
Team OYO

Verified Support

Mar 17, 2020

OYO Rooms Customer Care's response Hi, Our concern team tried calling but couldn't connect with you. Also, we have sent an email along with the necessary details, hope you'll acknowledge the same. Feel free to let us know if you need any further assistance.

Regards
Team OYO