Oyo Rooms — no refund provided for unchecked oyo life room

Address:

OYO LIFE BLR1753, CMRIT College, AECS Layout Main Rd, Sri Nivasa Reddy Layout, AECS Layout, Marathahalli, Bengaluru, Karnataka 560037, Bangalore, Karnataka, 560037

I came to bangalore as a new joinee and booked a room in oyo life blr 1753 on 30th january 2020 paying rs. 11, 650. When i went to check into my room, my alloted room was taken by some other people leaving me with no room. Me and my friend tried to take our alloted room for two days and there was no further action from them to provide us with our room and they were asking us to adjust in some other rooms, which we didn't want to do. All these happend due to some internal mismanagement of the property by the supervisor. The problem with the oyo life is that the whole company doesn't have a proper customer care nor a proper management. There is no proper point of contact also to ask for our refund.
This whole company makes you feel like it's a scam and there is no proper answer to our queries. Please, help me get back that amount asap as it's not a simple amount to let pass by and thats nearly half of my salary.
Kindly look into this matter and get me a solution.