[Resolved] Oyo Rooms — no response about my refund

Madhura Ram

from Mangalore, Karnataka

Address:	Hyderabad, Andhra Pradesh
Website:	Oyo rooms

Booking cipm7501! As ii have complained on dec 1st! According to their rule i should get my money back between 7 to 14 days! Now they are telling they haven’t initiated only! From today i have to wait for 7 to 14 days! Im emotionally and financially hurt! No proper way to treat a costumer! Im really hurt! Im calling daily for my money! Everyperson is telling they have intitated! But today they are telling till now we had some problem so i’ll do it today! It is my hard earned money sir/ma’am! I need justice! Everytime i call them they are just wasting my time

+3 photos

Was this information helpful?

No (0)

Yes (0)

Jan 14, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Dec 14, 2018

OYO Rooms Customer Care's response We sincerely apologise for the inconvenience caused here. Our team addressed the concern with sheer diligence. We would like to inform you that the needful had been done kindly acknowledge the same over the mail that has been sent to you with the subject line : [OYO Refunds] Refund Details For Booking id : <Booking ID>

Regards,
Team OYO