Oyo Rooms — no response to complaint on refund money and highly irresponsible answers

Address:

600073

Regarding booking id — ltrm8013. Have paid amount in advance thru oyo and updated oyo regarding late check-in. However we were denied check-in thru hotel at 12 am. Called up oyo and they did speak to property manager confirming denied check in. Later post 20mins, no response and we were put on hold. At 12.30 am with 5 old people, forced to check-in another hotel on our own. Later we raised ticket to refund amount paid thru oyo as ticket 16683653. Though we called after 3 days and had a chat, no response from oyo. We were deeply disappointed with oyo's approach.