| Address: | Pune, Maharashtra |
Hi team,
This is with reference to my issue which i am facing since last month with oyo and no solution has been provided even after talking to almost 15-20 people in oyo.
We have booked 10 rooms for country club pune through oyo for 6th to 8th feb 2020 through corporate manager nikhar parikh who is demand manager based in pune. He had collected deposit amount of inr 17600 from us on 5th august 2019 and confirmed the rooms. Due to some reasons, we had to cancel the plan and sent an email to nikhar was sent for cancellation on 10th october along with communication through phone, whatsapp however he has been delaying the same on everyday basis by saying today and tomorrow. After that he went on diwali breaks and advised us that the refund will be processed by october month end however we did not receive the same. After constant followups also mr. Nikhar was unable to provide a satisfactory response to us therefore called up the helpline number of oyo and every time the calls get connected to a new person who doesn’t have any idea of what is going on and i have to explain the issue from start. We have logged several complaints on your website and spoke to several guest relationship managers, communicated through emails and shared all the email conversations with nikhar and transaction details however no response. Now mr. Nikhar is telling us it would take time till month end or feb 2020 for the refund as approval takes time. Meanwhile i called up country club pune regarding the refund and they said they cannot do anything on this and oyo has defaulted 15lakhs payment to them as well. Can someone kindly take the case seriously and refund our entire amount when it is mentioned on your website that it takes 7-14 days for refund. We have been seeing many cheating cases from oyo online and in newspapers and do not intend to wait anymore and it is extremely unethical for a company to cheat guests of their hard earned money. I have escalated the case to consumer helpline also. I am expecting a solution by this email or the next step will be approaching consumer forum as we have been cheated and denied refund amount when we are eligible for it. Kindly find the email conversations and transaction details attached. Kindly get in touch on [protected] or [protected] with us
Was this information helpful? | 
We apologize for the inconvenience caused to you. This is not an experience we want our guests to go through. Someone from the concerned team will contact you soon.
Regards,
Team OYO