[Resolved] Oyo Rooms — no support on package booking

[Resolved] Oyo Rooms — no support on package booking

V VDH@75 from Mumbai, Maharashtra

We made a full payment of 11 persons for andaman trip couple of weeks back Package id : pkg-vlsb8216 We are travelling tomorrow night and so far, there is no confirmation on our transfer from airport to hotel. Also packaging support team is saying that we just have one hotel booking with them however we booked complete package of 7 nights with 3 different hotels, including transportation. Nobody is sharing invoice details and transportation details. Was this information helpful? No (0) Yes (0)
Dec 3, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 02, 2018 OYO Rooms Customer Care's response Dear [protected]@75, We're extremely apologetic to know about your experience. This isn't the experience we want for our guests. We'll look into this ASAP for you. Regards, Team OYO Verified Support Nov 02, 2018 OYO Rooms Customer Care's response Dear Guest, Please accept our apologies again for the inconvenience. Our team diligently worked on your concern. The disappointment that you faced cannot be mended by apologies and for the same, your valuable feedback has been taken a note of. We assure you that such issues shall not be repeated. Do reach out to us for any other assistance. Regards Team OYO
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rorrexucx

from Kokrajhar, Assam

I have booked a room on 30th oct and 1 nov. 2018 . Id FSAU5106 and SYDO3568 both haven't been successful during payment but my money got deducted from my bank account.. i talk to the customer service said that it shows my booking as pending.. and would take 7-14 days to resolve.. how the hell will i wait for so long since i have got an emergency