[Resolved] Oyo Rooms — No water and power | |
Booking ref CFB17892 D81, Sec 51 Noida Harrowing experience with OYO It stated with no water in the toilets. The manager kept assuring us that water will be restored in 20 mins, while it never happened. After many complaints a small tanker was bought to fill the tank after almost 5 hours. The staff seemed to have no concern that there was no water. The attitude and professionalism of the OYO staff was shocking. Our bad experience continued. In the night the water was restored, though the force was a bit more than a trickle. We were shifted to the first floor room as water started coming there. Then since 1am in the night, there was no power. I checked at 2 am and they said there was a short circuit resulting in fire and power failure. They turned on the generator, but power could not reach the first floor. So we were stuck inside a powerless room for the night. They could not even shift us back to the ground floor as all rooms were occupied. This was quite strange, as when we came to first floor, there were two vacant rooms in ground floor. The only person available in the night seemed unconcerned. Anirban Dutta Was this information helpful? | |
Oct 9, 2016 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Sep 08, 2016 OYO Rooms Customer Care's response Dear Guest, We are extremely apologetic to note that your experience with us has not been up to the mark. We would like to talk to you and see how we can improve your experience with us going forward. We request you to please allow us some time to investigate this matter. We take feedback on our properties very seriously. Team OYO Verified Support Sep 08, 2016 OYO Rooms Customer Care's response Dear Guest, The Booking ID shared by you seems to be incorrect. Please share your correct Booking ID so that we can look into the matter. | |
Add a Comment | |
73%
Complaints
6583
Pending
1004
Resolved
4542
View all 6583 OYO Rooms reviews & complaints
View all OYO Rooms contact information
Post your Comment