[Resolved]  Oyo Rooms — non allocation of pre-booked room at allahabad

Address:	Allahabad, Uttar Pradesh, 211001
Website:	www.oyorooms.com

I have a booked a room on 14th july 2-17 to 16th july 2017 at galaxy view hotel, allahabad which was confirmed by oyo rooms.
Id number: lmec6012

We arrivied at the destination at 4 am in the morning expecting to check-in as per the booking. Even though the check-in time was at 12 noon, we made a special request in writing to accomodate in the morning. When we arrived, we were shocked to know that the hotel denied any booking in the name of mine. Immediately i contacted oyo and explained the situation. He apologised and requested to go another hotel named ur hotel nearby. Though we travelled 1, 406 kms by train, we were compelled to go to the ur hotel with luggage in the early hours. Shockingly, we faced the same situation at the ur hotel where they denied at booking. Being a diabetic patient, it was very hard for me to cooperate. We further contacted oyo the second time, but no use. The third time oyo requested us to go to another hotel, but we denied playing their game as we were fed up of their service. Then we booked a room at the ur hotel individually for two days. We arrived at allahabad for a purpose which was disturbed by the oyo people, by sending messages and making calls frequently throughout the iternary. The messages sent to me and the details of the calls made to me were recorded. Nearly 10 to 15 calls disturbed my program. It was very frustraing that such type of service is being offered to customers by oyo. The oyo itself is misguiding and cheating the customers with no responsibility. The ones who kept contacting me through sms and calls throughout the iternary were swathi saxena (Guest experience manager at oyo), ayushi singh rathore. A couple of anonymous staff members did not disclose their names saying they shouldnt reveal themselves. Finally, i am questioning that even though oyo has asked for my bank card details for booking purpose, why wasn't the room confirmed. I demand an apology from all the members who have troubled me and give them proper training to guide the customers with more care.