[Resolved]  Oyo Rooms — Non alloting rooms

Address:

No.15/6, ARUMUGANAR STREET ANANDAPURAM EAST TAMBARAM CHENNAI 600059.

Re: Ticket ID: [protected] | BOOKING ID: S0H53525 and Y3A10682. Can you share the link for the OYO policy where the client has to pay to OYO even if he’s not provided the service either by OYO or its affiliates, in this case, the hotel owner.

Strange it may seems, I was on call with OYO rep at the time of trying to locate the hotel and even the OYO Customer care rep was unable to connect with the hotel owner. The same was regretfully informed to me, making me wait an awful 3 hours with all family members in the streets of Pondicherry, our only fault being “Trusting” OYO would provide us excellent service.

Even then, your Customer care rep wasn’t able to reach out to the hotel owner.

Then, how can you expect us to check-in when you, OYO yourself was unable to reach out to the landlord.

Also, the terms are between OYO who provided the platform to book the hotel room and it it OYO’s responsibility to coordinate with the Hotel to provide the rooms to customers approaching OYO.

If there is a dispute, it is between OYO and the customer, me. I have proved that I haven’t stayed at “the hotel” which is supported by your customer care person not able to reach out to the hotel owner.

Now, if OYO has to prove that I stayed, please provide the check-in register with my signature and the various documents you must have obtained before providing a room to anybody. Which you cannot as I, simply, I booked two rooms and how can I stay in one room leaving other family members on the streets of Pondicherry.

I expect the refund to be processed immediately, failing which I would be forced to proceed legally as this is a classic case of exploitation without any legitimate reason/proof for refund.