[Resolved]  Oyo Rooms — non availability of booked rooms - oyo booking id - ogcb6198

Address:	Not knowing, Chennai, Tamil Nadu, 603103
Website:	oyorooms.com

I have booked a room in trivandrum at oyo 2079 on 17th april 2019 to 19th april 2019. When i checked-in at 1:00 pm on april 17th the hotel refused to provide room. They stated oyo rooms wrongly booked and send conformation to me i argued about 9 hours and at last because of personal and political influence they constraint to give a small room. I booked 1 classic (2x) room but they provided a cattle shed like room. You remember i am a 72 years old man suffering a great brain stroke and imbalanced and not able to move and walking with support. Also my wife is a lady of 65 years and having difficulty to walk. Where we will go and search for a room in this conditions nearly 100 times both o[censored]s tried to contact oyo helpline[protected] and the ivrs is not operative because of my luck the hotel provided me a room at 09:30 pm nearly 9 hours i spend in the hotel reception. Think about my situation after that they gave oyo captains number[protected] dailing this number i got reply "the number you dialed not existing" during the entire span of my 72 years life i never met such a situation. After spending two nights 19th april 2019 morning at 05:45 am we approached the reception but no human being available there, then we left the key and escaped from that area on reaching my native place chennai from airport directly i have gone to hospital and admitted in the icu three days i was in the icu then ward up to yesterday this is the experience given by oyo rooms by booking in your company.