[Resolved]  Oyo Rooms — non availability of rooms and no refund

Address:

Mullaparambil House, Erumathala PO, Choondy, Aluva., 683112

Refer booking id qpdh7531. My phone number is [protected]. Name - sunil edward. I booked hotel ya ali at kazhakkoottam, trivandrum (30/06/2019 to 01/07/2019) effected payment in advance. When i reached with family, after entering my name and address at their book, they told that there is no valid booking in my name. My name was appearing in their system just two minutes back, but now it seems as cancelled. They offered me another room for an higher amount. They took us to their room and insisted to stay in the room so that they can make another booking at higher rate. But i refused and deleted my name in their register clearly specifying that oyo rooms has cancelled my room. I tried to contact the oyo representative over telephone. But was in vain. I and my family tried to contact the representative of oyo and i got them on line at 1.30 pm from my wife's telephone. I narrated the issue. They assured to contact me shortly. They didn't. Finally i took another oyo hotel at trivandrum. Next day i narrated all the issue to the oyo officials. After few hours the oyo officials contacted me and assured me that they have initiated my refund and will receive it within 15 days. After 20 days i contacted them and now they replies that they cannot refund the amount since i occupied a room in that hotel for 5 minutes. Please take necessary action to get my refund.