[Resolved]  Oyo Rooms — non-existing property despite payment made and emergency calls not responded - nlja5243, case id 8885131

Booked a property in udaipur, booking id - nlja5243, oyo 15943 home luxury apartment

Received an sms asking to contact mr javed oyo captain 2 hours prior, which i tried few times only to be connected to your guest service at gurugram. Your reps were confident that i could reach anytime and they would update the property accordingly

I reached the property before 12.00 am with no one at the property. Incidentally it was locked and no one from inside came out even after repeated knocks

I inquired from adjacent property which was also an oyo property at a 8, haridasji ki magri, trident-udaivilas road and even they could not help me.

I called your staff and one mr prabhjot told me that he will come back to me in some time and resolve the issue. But he never did.

I was left stranded on the street in the middle of the night with no where to go with my wife and daughter waiting for some one to resolve oyo issue.

As nothing appeared to be coming from oyo, i started going to various hotel to find rooms for us and almost every one was either full or not up to my requirements.

After looking at several hotels and searching few kilometres and 2 hours i could get one hotel that could accommodate us.

In short, refund could be the last thing i have on my mind.

Look at the services that you have or have not provided, the amount of mental stress i had to go through going to various hotels in the wee hours.

I need complete actions against the property owner/ oyo captain and the staff taking my calls and not coming back. Please escalate this as you deem fit and respond back with action taken. And please feel free to let me know if i need to escalate it further.