[Resolved]  Oyo Rooms — non fulfillment of commitment

Address:	Kota, Rajasthan, 324010
Website:	www.oyoholidays.com

A tour package quotation bearing no. Ld-djgt3622 for visiting port blair as per details given below was communicated to me by your tour planner mr. Tilak raj :

Duration : 5n/6d (From 27.01.2019 to 01.02.2019)
Total person : 04 (All adults)
Amount of package : rs. 66, 000/- (Rupees sixty six thousand only)

As per the quotation, the package contains 2 rooms [names of hotels are given below] + break fast + dinner + taxi (Eartiga) + private ferry journey (Port blair to havelock beach to neil island and back to portblair (Royal class).

Name of hotels

1. Portblair – sun sea resort
2. Havelock – blue bird resort
3. Neil - coco-n-hut resort

As per the terms & conditions of package, i have to deposit 25% package amount for confirming package. Accordingly i had deposited rs. 16, 500/- (Rupees sixteen thousand and five hundred only) on 20.12.2018 in the bank account provided in the package.

In response to above, i was informed through email that my package is now safe and confirmed.

Now, i am receiving regularly phone calls from mr. Tilak raj stating that now the amount of package has been increased and i have to pay more amount for the same package which was booked for me otherwise we will cancel the package and your advance amount will be refunded to you.

Sir, i could not understand how amount of package now can be increased for the same duration of visit/hotels/mode of transport and all other terms & conditions which is not being changed. Once a package has been confirmed from your end, now why it is again and again informing me about increasing amount of package.

Sir, as i understand, once a deal has been finalized, then there must not be any change in the terms & condition of package and i did not expect it also from a reputed concern like you. I have been planned my tour well in advance in all respect and now the change of amount suffering me mentally and financially.

I also would like to mention here that so far the names of hotels booked and private ferriy ticket (Portblair to havelock beach to neil island and back to portblair) for my tour has not been confirmed to me which is also harassing me.

Kindly reply me immediately in this regards so that i could plan my visit hassle free and in a peaceful mind.

Vinod kumar mishra
Mob. - [protected]