[Resolved]  Oyo Rooms — non-initiation of refund

Address:

pawan vihar colony ,bin,, Pithoragarh, Uttarakhand, 262501

I had done a booking at OYO 22328 Hotel Krishna Mahal, in Kurukshetra (booking ID QNPL2384) from 8th June 2019 to 12 June 2019 for Rs 9190.On 8th June after I checked in at the hotel I faced many problems some of which are listed below.
(a) I was made to stay in a different room, than the one listed against my name on the app.
(b) Basic facilities were not met, e.g Tata Sky of my room was not recharged for complete one day even after my repeated requests.
(c) According to the OYO application parking facility is available at the OYO property, however nothing was provided to me. Later I had to arrange for it at my own expense.
On the evening of 8th June finally I gave a call to the OYO customer care to complaint about the discomfort I was undergoing and procedure to modify my booking as I wanted to check-out the next day itself because of the inconvenience. The customer care official (Miss/Mrs Sonia) told me that my complaint had been filed and I could check out the next day by paying the money for the entire duration of the booking i.e 8th June 2019 to 12th June 2019, however the balance amount will be refunded to my account within 4-5 days.
On 9th June I checked out from the hotel after paying entire amount Rs 9190 as guidedby the customer care official and immediately gave a call to the customer care centre so that my refund could be intiated at the earliest. The customer care official confirmed me that a refund had been initiated and balance amount will be credited to my account within a week.
On 12th June again I gave a call to the customer care for tracking the status of my refund but to my surprise the customer care official told me that there was no refund against my name. On narrating him my entire story he told me that there was no complaint made on my name against the hotel and the entire amount of Rs 9190 that I paid had been billed for that one night stay.
Because of the misleading information and act of not registering my complaint no action was taken against the hotel and I had to suffer loss of over Rs 7000.