[Resolved]  Oyo Rooms — Non payment of only Rs.1600/- after check out and admission of written liability to pay by NEFT

Address:	Gurgaon, Haryana, 401208
Website:	www.oyorooms.com

I had stayed in Oyo Rooms Hitech City in Hyderabad on 22nd & 23rd November 2016 at time of International Conference of ICAI. The OYO Rooms were also empanelled with other hotels on the website of the Institute long days ago before the Conference for the convenient of the members of the ICAI.

In this connection I am very sorry to lodge the complaint against the OYO Rooms Hitech City but being as a Professional member I hope it will be wrong if I not recover the money which the hotel was supposed to pay at the time of check out from the hotel and for this the hotel also agreed mutually without any pressure and give their consent by acceptance in mode of their seal of the Hitech City hotel.

I had booked hotel online from Mumbai long days ago before the Conference for 3 days from 22.11.2016 to 24.11.2016 and my Booking ID was NPAZ4716. Accordingly, online payment was made of Rs.4, 800/ (in addition to Rs.54/- made for other charges). On the same day, in the evening after seminar it was confirmed to the hotel that due to health problem I will not stay on 24.11.2016 and accordingly on 23.11.2016 I vacated the hotel and the management of the hotel was supposed to pay balance Rs.1600/- as payment for 1 day done extra due to my prior leave and for this information was given well in time on the very same day of my first day of stay but they took my bank details in which the amount they will credit within 2-3 days through NEFT. So I was assured that my firm will received back the amount of the day in which I have not stayed. I came to this knowledge after 31st December 2016 when my accounts was checked because I have practice to review the account of my firm every quarter with vouchers then it came to my knowledge that payment has not been credited by OYO Rooms Hitech City Hotel which the manager at that time has accepted and committed with the assurance to remit within 2-3 days. When I talked from Mumbai with the concerned person of the Hotel from which mail was received denying the payment on the basis of policy of the hotel. When I rang him personally objecting the contents of the mail as a false, hidden from the customer, not this type of disclosure anytime after booking or any time at the stay in the hotel.

So, my opinion on this is that it is the case of cheating. Therefore, I claimed with the hotel Rs. 25, 000/- extra besides the amount of Rs.1, 600/- for which they have argued me on the phone consumed my productive time in baseless issue and further harassing me. If this payment is not received then I will file case against the hotel in the court in my jurisdiction at the cost of the management of the hotel.

So I hope to resolve this issue by making payment along with Rs.25, 000/- immediately in my bank account which I had also mentioned again in my mail to the hotel.

For R. Maheshwari & Co.
Chartered Accountants

CA R.K.Maheshwari.