I had booked a hotel room under booking Id RIQK 4056 dated[protected]. Subsequently I had to cancel this booking on[protected]. The refund for this cancellation is yet to reach me. I have sent several email and have contacted them on their helpline several times but each time I am told that the refund is processed and will be credited in my account in 3 to 4 working days.Last Saturday was told that the amount would be credited for sure on[protected] or latest by[protected]. The refund is still yet to happen.I read in this site several similar complaints and am alarmed.
A similar complaint for an earlier refund could be resolved after much delay several email, telephone calls and deep anguish .
Please ensure that this complaint is resolved without any further delay.
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2015
OYO Rooms Customer Care's response Dear Guest,
We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Please share the booking details and our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience.
Team OYO
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment