[Resolved]  Oyo Rooms — Non receipt of refund

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Oyo rooms

I had made a booking at Oyo Rooms with ID FEIC 6241 dated[protected] for stay at Pondicherry for one day ( November 21 to 22).Due to urgent domestic reasons I had to cancel my trip and consequently my above booking was cancelled on[protected], well before 24 hrs of my scheduled stay at Oyo Rooms.I had sent two mails and both were responded promptly stating concerned department is looking into the refund.I believe the replies were auto replies as both letters were worded similarly. I then called up their helpline on[protected] and I was told that I had to share my bank details. Why bank details when my booking was done through net banking and why the bank details were not asked in the first instance or in the second instance when I had sent a mail. Nonetheless I sent them my bank details . A few hours later I receive a mail from their escalations department stating that my query must have been resolved and asking for my feedback. I immediately sent them a reply that my issue was far from resolved and that I was dissapointed with their response. Later today I receive yet another mail again from the same department hoping that the issue is resolved.. How insensitive and deplorable is this attitude . I request a speedy resolution to my issue. Regards Joseph Antony