[Resolved] Oyo Rooms — Non refund of excess amount collected

Csm Csm

from Pachora, Maharashtra

Address:

Hyderabad, Andhra Pradesh, 500060

My debit card swiped twice &, my account debited twice with Rs.2000/- each on 17th April at Brundavan Pride, OYO rooms 429, Dilsukhnagar, Hyderabad, I had checked out on 19th April they did not refund my Rs.4000/-. The hotel staff are lethargic, no professional behaviour & hospitality which is fulcrum for this industry, and not customer centric. Pl.resolve the issue immediately.

Was this information helpful?

No (0)

Yes (0)

May 22, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Kindly share your booking ID or contact number. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO