[Resolved]  Oyo Rooms — non refund of excess room rent charged at badrinath dham uttrakhand

Address:

SATISH KUMAR GUPTA FLAT NO 3151 SECTOR 50 D PARADISE SOCIETY CHANDIGARH COMPLAINT

To:
[protected]@oyorooms.com,
Shishir singh,
Packages support,
Harishankar. [protected]@oyorooms.com,
Devendrapandey. [protected]@oyorooms.com
And 1 more...

18 jul at 2:34 am

Dear sir

Deficiency in service of package-iazd 2893
Change of rooms of hotel maa urvishi to rooms of a guest house at badrinath without any prior information

With reference to above it is advised that we made prior booking of our entire tour/ yatra well in advance. A confirmation was received to this effect from your office. But i am sorry to state that we were harrased a lot and no service was provided to us. We incurred a cost of rs125960/- for entire group and spared our valuable time which was all wasted by your agency and ground staff mr jagat ram shama.

We could not fly to kedar nath because of poor service provided by helicopter agency. There was total miss management and no body was ready to listen. Despite of repeated requests to your ground staff and helicopter agency people we were not allowed to fly whereas people paying cash on the spot were allowed to fly out of turn and our entire day gone waste and all our dreams to visit lord kedar nath dham shattered. This all happened due to poor service provided by you and we had to seek refund of cost of tickets.

When we reached sh badrinath dham we reached hotel maa urvishi but we were shocked to know that our booking thereat was cancelled without any prior notice to us fro which we paid rs3550/- per day for 4 rooms and stay there at was for 2 days. We were put to a lot of harrasment and wandered there like a mad cow. Ultimately sh jagat ram sharma your ground staff made arrangements to stay in a poor quality property guest house namely kanchan rupe room of which was not costing more than rs1000/- per day. Ultimately we lost rs20800 (Rs 28800 minus 8000).in this deal

Now we request you to refund rs 58800/- (Rs 30000/- for mental agony we faced) all o[censored]s incurred more than rs 170000/- for the entire group without any benefit expect for darshan of lord badri nath that too with poor accomodation below our standards

If amount is not refunded to me within a week i shall be forced to lodge complaint against oyo rooms as well as against mr ashish in the consumer form chandigarh or to initiate any other legal action i deem fit and complaint to tourism ministry.

We will also be free to give it to press in national papers in letters to editors coloumn

My account details are as under

My account number is [protected] of satish kumar gupta
Ifsc code sbin0004049
State bank of india branch pbb chandigarh 160017

Regds

Satish kumar gupta
[protected]