Oyo Rooms — Non refund of money

Address:	Gurgaon, Haryana, 400053
Website:	oyorooms.com

Due to technical fault, oyo had booked one room for one guest instead of two guests vide booking no hymo6238 dtd 5th oct 2016. took up the issue with oyo immediately, wherein oyo assured refund for hymo6238 and booked again vide exuh0812 (one room for 2 guests 2 nights) for 7-9th oct 2016 at hotel grand ashwin executive at gonda, nashik on the same day. since we did not get the refund took up the issue with oyo wherein mr amit puniya guest experience manager of oyo sent an email regarding processing of refund for the booking hymo6238 on 13/10/2016. however, till date, the same is yet to be credited into my account.