Oyo Rooms — Non-Standard support / Pathetic support from OYO & Hotel

shebinva

from Kannur, Kerala

Apr 1, 2023

Address:	Kannur Kerala
Website:	www.oyorooms.com

Hello Team,

For my booking from OYO - XAKF8874 I faced a pathetic / nonstandard support from OYO & partner hotel. I made the prebooking & paid all the amount, while reached hotel they don't have room available. They have asked us to travel 15 km distance another hotel. While contacting the customer support they have usual standard term responses, the money will get after 10 working days, sorry for the inconvenience. In such situation how we will trust this kind fraud application & their partner hotel. @OYO Team Please make sure to verify you partner hotel, are they genuine or not.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Apr 3, 2023

Verified Support

Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will get this checked and connect with you at the earliest.

Regards,
Team OYO

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Apr 3, 2023

Verified Support

Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us.

Team OYO