Oyo Rooms — not credit rs. 485/-

senthil.k

from Salem, Tamil Nadu

Address:

www.oyorooms.com

Dear sir,
I and my friend went to ooty 19/12/2019. Our booking id (Nftw4632) book to so residency. We paid ts. 485/-. But so residency not allow in the room because of oyo payment not come. So you will pay cash we allow in the room. We suddenly call oyo call centre. Oredr canceled. Then told our money same credit within 7to 15 days. We lot of time call and emailed, with oyo ping chat also. But till now not credit my amount rs. 485/-. (Dec 2019=12days, jan2020=31days, feb2020=7days (Toal 50days).
Daily oyo ping chat (Mr. Likes pant, sager gupta, naked qayoom &today mr pranjal contact persons. All are playing game. Within 7days, 24 hrs resolved. Then till now not response about credit rs. 485/-. Sir kindly do the needful

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OYO Rooms customer support has been notified about the posted complaint.

Feb 08, 2020

Updated by senthil.k Now I am OYO APP PING ALSO
9:07 PM, Yesterday
What will you say today
what happened
OYO GREAT GROUP
Mr. Pranjal sir
Tell me
I want to raise a different issue
9:27 PM, Yesterday
Hellow
Sir
Telme
What happened
9:55 PM, Yesterday

KARTIK PARASHAR has entered the conversation
Good evening. My name is Kartik. I am Guest Experience Manager from OYO.
I sincerely apologize for the inconvenience caused to you. I will try my best from my end to help you in the best possible way.
Let me check this for you. Please give me 8-10 minutes. I will be right back. Kindly stay connected.
As I can check, There is no amount refund from our side, Regarding this booking ID-NFTW4632.
7 minutes ago
I hope this chat is still connected.
We are closing this conversation in 5-7 minutes as you seem to be away. If you still have the same issue or need help, please feel free to chat with us anytime.
The conversation was marked complete.
booking ID-NFTW4632
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Rahul Tripathi has entered the conversation
Hi! Welcome to OYO. I would be happy to assist you with your query.
booking ID-NFTW4632
Till now not credit rs485/-
Please allow me 3-4 minutes.
When will you credit
50days over
I am sorry for the inconvenience caused to you. Please stay connected for 3-4 minutes. I am connecting you to the concerned team. They would be able to resolve this issue. Kindly stay connected.
Ok
Kindly stay connected for 1-2 minutes, we are connecting you to the concerned team. Meanwhile, if you can elaborate on the issue you are facing, it would be great. 🙂
Mm
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Verified Support

Feb 09, 2020

OYO Rooms Customer Care's response Hi, we regret to learn about the dismaying experience. Our concerned team has been notified about this and will get back to you at the earliest.

Regards,
Team OYO

Verified Support

Feb 09, 2020

OYO Rooms Customer Care's response Hi Guest,

As we have checked, our team has already connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us.

Regards,
Team OYO

Feb 10, 2020

Updated by senthil.k Dear sir,
Just payment rs. 485/- received from OYO thanks lot. But delayed 55 days. From our call, emailed, than our ping chat handled lot persons. Thanks once again