[Resolved]  Oyo Rooms — not expected- fake pictures and offering

Address:Mumbai City, Maharashtra

Booked hotel at mumbai location in andheri west, below are the issues
1. Area was shady and the hotel looked nothing like the fake pictures it had uploaded online
2. I had booked for three but it barely had space for 1
3. When contacted the captain - he did not receieve it first, when called second - he said i ll receive call from oyo with options, no one called for 30 mins
Meanwhile i n my family was left outside with no where togoimmediatly
4. People started calling me asking me wht the concern was - told them but no one helped, m still receiving annoying calls now

Wht happened at eod - i booked super expensive hotel on my own after 2 hrs of haggling
Not going to refer or recommend oyo to anyone, if i had bad experience with oyo on business trip, i can live with tht as it is a reputed startup but fooling with us when i have my parents and kids - not acceptable
Was this information helpful?
No (0)
Yes (0)
Sep 11, 2017
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2017
OYO Rooms Customer Care's response
Dear Vinit,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information