[Resolved] Oyo Rooms — Not get my refund yet.

Nitesh_1485

Sep 22, 2022

Address:

House No. 213, Bankner, Narela, Delhi-110040, Near Badi Choupal

Today, 22-09-22 i booked a room in Shyama Guest house, Vrindavan for 14 oct - 17 oct. I paid the amount of 2637 Rs. and because of some reasons i cancelled my booking, i got a confirmation message from oyo that your booking is cancelled and we transferred your refund amount via UPI but yet i didn't get it into my account and when i call to customer executives in regard of this issue they just keeping my call hold after listening that i am calling for refund. The main issue is if the refund amount is not transferred yet then why the application is showing that your amount is transferred in your account via UPI.

My booking details

Mobile no. [protected]
Booking date 22/09/22
Booking id - A1HX8842

+3 photos

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Sep 24, 2022

Complaint marked as Resolved

Finally my money got refunded in just 48 hours.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2022

OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~team OYO

Sep 24, 2022

Updated by Nitesh_1485 I talked to Miss. Lovjeet Guest Experience Team OYO. It was a good conversation. I hope my refund come to my account soon. As she said in 7-14 working days.