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[Resolved]  Oyo Rooms — Not get Refund after cancelled the room

Address:Onnodimoola, Kodikuthumala, Aluva Kerala 683101
Website:www.oyorooms,com

I booked a hotel, Capital Residency in Sulthan Bathery on 2021 Dec 28 to 29. Booking Id BSWE0863. After I reached in hotel and they told, cancelled the contract with OYO since September 2021. So can't give the room, I tried to call customer care, they are not responded. I inform OYO, through chat, I am going to cancel the room. But I didn't get the refund, they are telling can't give it, because as per cancellation policy, need to cancel before 9 am. But this case I don't know the room is not ready.

So please help me to get my refund, because it is not my mistake.
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Feb 9, 2022
Complaint marked as Resolved 
Refund got it from OYO
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2022
OYO Rooms Customer Care's response Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, we'll get this checked and connect with you at the earliest.

Regards,
Team OYO
Verified Support
Jan 08, 2022
OYO Rooms Customer Care's response Hi, we tried to contact you over a call but could not connect. Please share any alternate number or a feasible time to contact you. ~Team OYO
Verified Support
Feb 02, 2022
OYO Rooms Customer Care's response Hello, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch with you at the earliest. ~Team OYO
Verified Support
Feb 02, 2022
OYO Rooms Customer Care's response Hi, as checked, our team has connected with you for your assistance and addressed your issue. For any further assistance feel free to contact us. ~Team OYO
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Hi OYO team

Please contact me [protected]
Reply
OYO Rooms Customer Care's response, Feb 2, 2022
Verified Support
Hi, thanks for sharing your contact details. We will raise your concern again with the right team and will help you with the best possible solution. Please feel free to connect for any other assistance.~Team OYO

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