Oyo Rooms — not giving refund after the commitment

Oyo Rooms — not giving refund after the commitment

R [email protected] from Vasai-Virar, Maharashtra

Due to some issue my hotel didn't get confirmed and but amount got deducted, but after complaining i got email for refund but not yet received. All customer care guys are fooling now and not transferring call to me to manager. Now telling that's they won't do it... I got email stating 7-14days will get refund now not even getting and neither my calls are attended. Have attached the email for the proffs +3 photos Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 12, 2019 OYO Rooms Customer Care's response Hi Guest We understand your concern and truly grieve the experience that you must have gone through. We have already raised your concern with our dedicated team who is on your case as of now. Please allow us some time so that we can dedicatedly look into your concern and provide an update at the earliest. Regards, Team OYO Aug 22, 2019 Updated by [email protected] I did not receive any refund nor response. The issue is not yet resolved and it's been very rude. You all can't even keep your commitments and all. Have some shame
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[email protected]

from Vasai-Virar, Maharashtra

I have not got any response from OTA STILL,
They are fooling and not giving my refund even after their commitments, they are really a big scams.

I have made a very bad choice by selecting OYO .

The customer care and people are very arrogant and no proper response from them.

Really a very fake company