My self debanjan ghatak. I booked one hotel named whispering woods at manali, from my oyo aap, with booking id - qltz9520, for two days i. E. 17th & 18th may, 2019. I confirmed my booking once again on 'check in' date that is on 17th may over phone. After reaching to hotel i came to know that the hotel does not has a tie-up with oyo. I called oyo's customer care... It was almost an hour conversation with call centre guys. Finally the refund process got initiated. The conversations with case id[protected], 15586180. I want to claim compensation for the inconvenience and bank interest of the whole amount. As i booked the hotel on 1st january (100℅ advance) and the booking became useless due to oyo's fault, so i want bank interest of rs 9768 (Booking value) in my personal bank account. Secondly, we book hotel by paying money in advance, to avoid rush, to avoid trouble of searching hotel at the time of tour. After booking 5 months prior, i faced same difficulty. Not only that, i along with my 4 years old daughter, my aged parents and other family members just got harrased in the cats and dogs rain due to oyo's fault (I was not intimated earlier from oyo's side), we all were waiting outside the hotel. I want rs 5000 as compensation amount in my personal bank account, not in oyo wallet; because i do not have any immediate plan for hotel booking. Earlier i asked for compensation of rs 500 only, i emailed oyo ([protected]@oyorooms.com) requesting the amount. I not even received any reply on that email. Now due to the disturbance and harassment, i want a compensation amount of rs 5000 along with interest amount mentioned above. I am not interested to hear apologies from oyo rather want compensation in amount.
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