[Resolved] Oyo Rooms — Not happy with the services

Naveen Sharma

Address:

Mumbai City, Maharashtra

Hi,
We are staying at your Andheri east property with the name Imperial residency. We are staying here since last 15 days but it seems Oyo starts taking for granted it's customers if they stay for a bit too long. The room was booked for 8 days, extended by 2 days & recently for another 5 days as our work hasn't finished yet. The last booking ID is LWZY0436 with the name of Rajiv Goswami. The Wi-Fi is not working since two days & even after repeated requests hasn't been resolved yet. The problem is there is very poor signal even at the top floor so phone net connection is not working & we have to rely on WiFi for connectivity. The housekeeping guys are doing a mere formality in terms of cleaning the room. They don't even apply room freshener untill and unless specifically asked. Please try to look into the matter as this experience is turning out a bit sour

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2016

OYO Rooms Customer Care's response Dear Naveen, We are extremely sorry to know about the trouble you had to go through and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard. Team OYO