[Resolved] Oyo Rooms — Not provide room when advance booking done

piyushsaini

from Sadabad, Uttar Pradesh

Address:	Jaipur, Rajasthan, 302015
Website:	oyorooms.com

Sir, i book a room and my booking is confirmed but when i rechied at hotel they are not provide me room ...my booking confirmation id was -FQTR0681 CHECK IN DATE[protected] ROOM DETAIL-2 ROOMES TOTAL AMOUNT -4497 HOTEL NAME-RUDRA VILAS AGRA ADDRESS-8/157, TAJ WEST GATE, AGRA

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO