[Resolved]  Oyo Rooms — Not providing a booked and paid room

Address:	121006
Website:	www.oyorooms.com

Dear Sir, I had made a booking for four rooms for 15/08/2015 vide OYO Rooms Booking ID-URT3671. Our experience with OYO ROOMs has been very bad. Despite confirmed and fully paid booking for 15/08/15, five days in advance, we were denied accommodation. I was accompanied by two families with five ladies and was running helter shelter in night and rains to find alternative accommodation. This is not only extremely unprofessional but a fraud. I had paid in full and well in advance. I had even confirmed by giving a missed call to Tel No.[protected] in response to their SMS from "VM-OYORMS" at 9.04a.m. in the morning on 15/08/2015. Upon follow-up, their support system was absurd. I called seventeen times while stranded on Highway, and explained to their various executives. Every body listened and then said " I will transfer to operations team for resolution" and kept me on hold from 10 to 15 minutes and then it gets disconnected or I had to disconnect. In the first interaction I had made their executive speak to property manager, who then confirmed to me that there is no booking for me. Every time I had to foolishly beg and explain my story to each of their executive, but they only had one response - " I will transfer to operations team for resolution". The call details on date 15/08/15 are as following: 1. Tel No. [protected] - 5.47p.m., 6.02p.m., 6.03p.m., 6.04p.m., 6.17p.m., 6.18p.m., 6.20p.m., 2. Tel No. [protected] - 6.23p.m., 6.25p.m., 6.29p.m., 6.30p.m., 6.40p.m., 6.48p.m., 3.Tel No. [protected] - 7.33p.m., 7.34p.m., 7.43p.m., 4.Tel No. [protected] - 7.49p.m. Finally after ruining our whole evening, running helter shelter, contacting other 3 - 4 hotels in the area, I had to finally find rooms in a hotel - "DAYS HOTEL" in Neemrana. This has been a quite frustrating and humiliating experience. The whole trip was ruined, costs and time wasted, additional costs and expenses incurred, safety risk of accompanying ladies and family members in late night and running from one hotel to another, has been a harrowing experience and trip proved to be a disaster. I hereby demand following: 1. Action against the guilty for this situation, 2. Refund of money paid by for booking, 3. Payment of damages Rs. 50, 000/- I here by call upon the 'OYO ROOMS' management to immediately settle the claim as above. This is without prejudice to other recourse available to me for redressal. Despite several complaints on e-mail, company's web-site, send by speed-post, the company has not bothered to respond. This shows the commitment to service and customers. M.B.SRIVASTAVA