[Resolved] Oyo Rooms — not providing booked rooms and behaving carelessly | |
I had booked a room in Mysore in OYO 9544 Hotel Crown Residency on June 1st and 2nd, 2019.We went in for check in into the hotel but the receptionist of the hotel said that all rooms in their hotel were full and also said that they don't have any connections with OYO and told to resolve it by contacting to OYO.But I got a message for check in and check out for the same hotel.Even after contacting to the customer care of OYO they spoke for sometime and kept in hold and finally disconnected the call.The manager of OYO also spoke and suggested three nearby hotels in OYO and disconnecting the call and didn't contact back.Even we tried to contact the OYO Captain, Arul from Mysore.But that irresponsible person spoke and disconnected call and didn't even arrange for some other hotel.We literally lost our precious time because of such carelessness from OYO which made us book another hotel from our money and travel expenses.By the time we reached the newly booked hotel it was midnight.Without food we suffered like anything in finding another hotel.
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Sep 30, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 23, 2019 OYO Rooms Customer Care's response Dear Guest, We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly. Regards, Team OYO Verified Support Aug 23, 2019 OYO Rooms Customer Care's response Hi Guest, Our concerned team tried calling but couldn't connect with you. Please share a feasible time or an alternate number for the same. Regards, Team OYO Verified Support Aug 24, 2019 OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. Regards Team OYO | |
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