[Resolved]  Oyo Rooms — not providing breakfast

Website:

www.oyorooms.com/6572-budget-oyo-4164-hotel-shivam-elite-ujjain

Booking through OYO Rooms at OYO 4164 Shivam Elite Ujjain on 30 Oct 18
Guest Name: Mr. Ranbir Singh Negi x 06 (My Parents)
Rooms: 03 Double Rooms
BOOKING ID : HWNA0298
Stay Date: 31 Oct 18 / 02 Nov 18

On 30th oct while making a booking of Hotel Shivam Elite Ujjain i selected option of breakfast, but breakfast didnt show in confirmation, then i made a call to OYO rooms, an executive Pallavi informed me that breakfast is included and its showing in OYO centralized system, she confirmed that breakfast will be provided to guests without any additional charges. on 31st Oct hotel informed to guests that breakfast is not included then i called to OYO rooms again to reconfirm an executive Asha informed that breakfast is not included, later she transferred this call to Shubham (Guest relationship manager) @ 11:53, I asked him to check audio recording, he asked time of 02 hrs to check audio recording of Mine and Pallavi held on 30 oct in between 14:35 to 14:45. But till 1600 Hrs. he did not get back to me.
Again i called back to OYO rooms at 1600 Hrs. and asked executive Kamal to connect me to Pallavi or Shubham but she said she didnt connect the call. she asked me to tell her the whole story again, i briefed again about the matter and she said that pallavi didnt know anything and by mistake she confirmed it to me. Last another executive Harpreet got connect in call and after holding of 05 minutes he disconnected my call.

Anyone above from OYO rooms is not able to resolve my problem and were disconnecting my calls, even asking so many time they were not connecting me to their seniors, not providing me any contact number of concern department (where i can make a complaint), not providing me email id to drop a complain email

OYO is a renowned brand and this kind of behavior and service is not expected from them.

I am writing an complaint here in a hope that i will get the compensation of my complaint

Thanks & Regards
Vineet Negi
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