[Resolved] Oyo Rooms — not providing proper booked room | |
I booked oyo rooms online at port Blair through oyo rooms at hotel coral Inn (oyo 49602) with booking ID VYXG9472 for 3 guest in a room from 16 sep to 21 sep 19. After reaching at hotel reception... Hotel staff denied to provide booked room mentioning that... We have no notification from oyo and said that we are not booking through oyo rooms. We approached to customer care several times... But they failed to negotiate for providing room to us with a confirmation that hotel has no vacant room. However they provided us a small single person room for 03 guest... Oyo is not performed well... As well as staff also... Was this information helpful? | |
Sep 16, 2019 Complaint marked as Resolved Nothing done by oyo rooms nd hotel OYO Rooms customer support has been notified about the posted complaint. Verified Support Sep 28, 2019 OYO Rooms Customer Care's response Dear Guest, We apologize for the inconvenience caused to you. This is not an experience we want our guests to go through. Someone from the concerned team will contact you soon. Regards, Team OYO Verified Support Sep 29, 2019 OYO Rooms Customer Care's response Our team looked into this and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.
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