[Resolved]  Oyo Rooms — not providing proper booked room

I booked oyo rooms online at port Blair through oyo rooms at hotel coral Inn (oyo 49602) with booking ID VYXG9472 for 3 guest in a room from 16 sep to 21 sep 19. After reaching at hotel reception... Hotel staff denied to provide booked room mentioning that... We have no notification from oyo and said that we are not booking through oyo rooms. We approached to customer care several times... But they failed to negotiate for providing room to us with a confirmation that hotel has no vacant room. However they provided us a small single person room for 03 guest... Oyo is not performed well... As well as staff also...
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Sep 16, 2019
Complaint marked as Resolved 
Nothing done by oyo rooms nd hotel
OYO Rooms customer support has been notified about the posted complaint.
Sep 16, 2019
Updated by Anand214
I booked oyo rooms online at port Blair through oyo rooms at hotel coral Inn (oyo 49602) with booking ID VYXG9472 for 3 guest in a room from 16 sep to 21 sep 19. After reaching at hotel reception... Hotel staff denied to provide booked room mentioning that... We have no notification from oyo and said that we are not booking through oyo rooms. We approached to customer care several times... But they failed to negotiate for providing room to us with a confirmation that hotel has no vacant room. However they provided us a small single person room for 03 guest... Oyo is not performed well... As well as staff also...
Verified Support
Sep 28, 2019
OYO Rooms Customer Care's response
Dear Guest,

We apologize for the inconvenience caused to you. This is not an experience we want our guests to go through. Someone from the concerned team will contact you soon.

Regards,
Team OYO
Verified Support
Sep 29, 2019
OYO Rooms Customer Care's response
Our team looked into this and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.
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